Why I can't make more forms?

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    Fliggy
    Asked on June 09, 2020 at 04:07 AM

    Hi There, I have just upgraded to Bronze package, payed with my credit card and I cant make more forms?

    Please can you help me?

    Screenshot
  • Profile Image
    jherwin
    Answered on June 09, 2020 at 06:49 AM

    I checked your account and I didn't see any upgrades or transactions made. Can you please check with your bank if the amount for the subscription is taken?

    Please send us a screenshot of the transaction/receipt as well so we can forward it to our billing team for further review.

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your response.

  • Profile Image
    Fliggy
    Answered on June 09, 2020 at 07:28 AM
    Hi There, I phoned my bank they said the transaction has come off but you need to bank it on your side.  Please see screenshot attached form my banking, it says uncleared as you need to bank it on your side.

    I look forward to your response.

    Kind Regards
    Alison



    ...
  • Profile Image
    jherwin
    Answered on June 09, 2020 at 09:06 AM

    Hello Alison - Attachments or screenshots via email will not be posted to our support system so we cannot view/see the screenshot you're referring to. Please open this support ticket: 2376809 and kindly post the image/screenshot again.

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your response.