When clicking on apply the user does not get an email from mailchimp as they should

  • Profile Image
    gomentor
    Asked on June 09, 2020 at 04:07 AM

    Hi, 


    I have a jotform formular called "få e-bogen "10 råd mod angst"" and when the user has filled in their info and clicking on the button "send mig e-bogen" the user should directly get an email from mailchimp, but you dont.


    I have connected the form to mailchimp, but I dont kow what the problem is? I have talked to mailchimp and they say I should contact you to take a look at it. 


    Please take a look at the form and tell me what is wrong - why the user doesnt get an email from mailchimp? 


    I get an email that a user has made the form, but the user does not get any mail from mailchimp? 

  • Profile Image
    JohnRex
    Answered on June 09, 2020 at 07:12 AM

    Hello @gomentor - The integration only sends the leads to your contact list. I believe it doesn't trigger sending an email.

    Or if you mean the opt-in email, you have to toggle the "SEND OPT-IN EMAIL" option:

    15917010342376811.png

    This will send an email to the user like this:

    15917011272376811 2.png

  • Profile Image
    gomentor
    Answered on June 09, 2020 at 08:28 AM
    Hi again
    No, I dont want to send that type of email to the users, because they
    already have subscribed to that newsletter by clicking in this:
    [image: image.png]
    they should just get the other email that we have put up in the flow in
    mailchimp
    I just want to to get the newsletter flow that we have set up on
    "automation" in mailchimp

    Den tis 9 juni 2020 kl 13:12 skrev Jotform :
    ...
  • Profile Image
    JohnRex
    Answered on June 09, 2020 at 09:52 AM

    Let me conduct a few more tests on this and get back to you here shortly.

  • Profile Image
    gomentor
    Answered on June 09, 2020 at 10:28 AM
    thanks!
    I dont want them go get the opt-in mail where you should accept to receive
    newsletters

    Den tis 9 juni 2020 kl 15:52 skrev Jotform :
    ...
  • Profile Image
    JohnRex
    Answered on June 09, 2020 at 11:06 AM

    Thank you for waiting!

    I have checked that you are using tags in the integration, so I assume that you are using tags to trigger the automation. I have replicated that on my MailChimp and it works as intended. However, the emails are being sent to the SPAM folder.

    I've tried using 2 email addresses to test this and all the emails went to spam. It could be the reason why you thought it wasn't sending. 

    Please advise your users to check their SPAM folders and see if the email was routed there.

    Also, please ensure that you are triggering the campaign to be sent immediately:

    15917151902376811 3.png

  • Profile Image
    gomentor
    Answered on June 22, 2020 at 05:28 AM
    hi again
    Now I have set it to not send opt-in mails to new users on all these:
    https://www.gomentor.no/artikler/Stresstest
    https://www.gomentor.no/artikler/Depresjonstest
    https://www.gomentor.no/artikler/Angsttest
    And I have tried to subscribe with two different email addresses:
    louiiser@hotmail.com and louise.ridderstad@gmail.com. I haven't got any
    mail from mailchimp, not in the inbow or in the spam folder.
    I've also checked that they send immediately when a user signs up, as in
    your picture..
    Those three sign up form (jotforms) are connected to the same audience, but
    I have specified which group the users shall belong to in each form (this
    ...
  • Profile Image
    Vick_W
    Answered on June 22, 2020 at 07:54 AM

    Hey there,

    Thanks for writing back to us.

    It seems that we received an incomplete message from your end. As it is ending on "this". Please send your complete message so we can assist you accordingly.

    Thanks.

  • Profile Image
    gomentor
    Answered on June 23, 2020 at 03:28 AM
    hi again
    Now I have set it to not send opt-in mails to new users on all these:
    https://www.gomentor.no/artikler/Stresstest
    https://www.gomentor.no/artikler/Depresjonstest
    https://www.gomentor.no/artikler/Angsttest
    And I have tried to subscribe with two different email addresses:
    louiiser@hotmail.com and louise.ridderstad@gmail.com. I haven't got any
    mail from mailchimp, not in the inbow or in the spam folder.
    I've also checked that they send immediately when a user signs up, as in
    your picture..
    Those three sign up form (jotforms) are connected to the same audience, but
    I have specified which group the users shall belong to in each form (this
    ...
  • Profile Image
    Vick_W
    Answered on June 23, 2020 at 05:14 AM

    Hey there,

    Thanks for writing back to us.

    Can you please let us know which type of automated email have you set up on MailChimp? So we can do our testing with the same type of email.

    Looking forward to your reply.

    Thanks.

  • Profile Image
    gomentor
    Answered on June 29, 2020 at 04:28 AM
    Mailchimp:
    [image: image.png]
    We get abuse reports on these in mailchimp, but what I can see we are
    aligned with those terms that mailchimp asks for. Will you please check why
    these are not being sent correctly to the users that are signing up on
    these forms?
    NO:
    Stress:
    https://eu.jotform.com/build/80212422114337
    depression:
    https://eu.jotform.com/build/80212065514344
    anxiety:
    https://eu.jotform.com/build/80212268914353
    DK:
    Stress:
    https://eu.jotform.com/build/80094065014347
    Depression:
    https://eu.jotform.com/build/80162609814355
    Anxiety:
    https://eu.jotform.com/build/80163097114350
    You need to solve this with mailchimp, so that all these automated emails
    are being sent out to the users that have been signing up on them.
    PS: I do not want to send all users an opt-in mail when they are signing up
    ...
  • Profile Image
    Vick_W
    Answered on June 29, 2020 at 05:46 AM

    Hi,

    Thanks for writing back to us.

    Apologies but I'm unable to see the screenshot. Please use the following guide to see how you can attach a screenshot on our support forum.

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your reply.

    Thanks.

  • Profile Image
    gomentor
    Answered on June 29, 2020 at 07:38 AM

    1593430685Screenshot 2020-06-29 at 13.37


  • Profile Image
    ashwin_d
    Answered on June 29, 2020 at 09:59 AM

    I am sorry for the trouble caused to you. I have tested this form by sending a test submission and I did receive an email from Mailchimp successfully. Please check the screenshot below:

    1593438791submission.png

    Please note that with Jotform MailChimp integration, only the form data along with the selected tag is being sent to MailChimp list. The automation that you have set in your MailChimp account is triggered by MailChimp. 

    If you are not receiving this automated emails that you have configured in your MailChimp account, I would suggest you to please contact MailChimp support, and they will be able to help you on this. 

  • Profile Image
    gomentor
    Answered on June 30, 2020 at 03:04 AM

    Will you please check the other ones aswell? 

    It seems like its only this test that is working..


    And since I have you here, what does this mean: "sign ups fra tests: stress, angst, depresjon"

    IWhen stress is filled in what does it actually mean? What happends if I do not mark this one?

    1593500555Screenshot 2020-06-30 at 09.02



  • Profile Image
    ashwin_d
    Answered on June 30, 2020 at 05:11 AM

    Will you please check the other ones aswell? 

    Do you want me to test your other forms by sending a test submission? Please confirm and we will do the needful.

    On your other question related to "sign ups fra tests: stress, angst, depresjon", those appears to be kind of group that you have set in your MailChimp account. Each contact that is added in your MailChimp account can be associated with a group. Please check the screenshot below:

    1593508216group.gif

    When you add group in MailChimp account and then integrate your form with MailChimp, those groups will be displayed in the integration window. Please check the screenshot below:

    1593508266group.png

    Hope this helps.

    Do get back to us if you have any questions. 

  • Profile Image
    gomentor
    Answered on June 30, 2020 at 05:28 AM
    Yes please, can you please try to do the other tests aswell by sending a
    tests submission. So please try to the all the tests, and see if you
    receive the mails
    I just did the "angst"-forms on DK and NO with a hotmail-adress, but I
    haven't got the emails yet from mailchimp..
    Yes, thank you

    Den tis 30 juni 2020 kl 11:11 skrev Jotform :
    ...
  • Profile Image
    Vick_W
    Answered on June 30, 2020 at 07:13 AM

    Hey there,

    Thanks for writing back to us.

    I've just sent some test submissions on 5 of your forms. So far I've received 3 emails with some delay. But all 3 went straight in the spam folder. I might receive the remaining two after some delay.

    1593515564screenshot.jpg.png

    Please check the following user guide from MailChimp to see how you can avoid emails from MailChimp going in the spam folder.

    https://mailchimp.com/resources/avoid-spam-filters/

    Let us know if you need further assistance.

    Thanks.