Form Calculation: calculated value becomes 0 when checking the submissions

  • thejoymachineco
    Asked on June 9, 2020 at 4:44 AM

    hi there, i have done a form and the calculations seem fine prior to submission.

    however once submitted, the subtotal becomes $0 on the backend

    can anyone help?


    Page URL: https://form.jotform.com/201520994663458
  • Mianala Jotform Support
    Replied on June 9, 2020 at 8:22 AM

    Hello @thejoymachineco,

    I have cloned and submitted your form. I could not replicate the issue: 

    1591705175{B4F53182 E024 4493 876B B0CD9 Screenshot 10

    You can check this test submission here: https://www.jotform.com/submissions/201602984198966 with the password "subtotal". Please check your conditions and let us know if the subtotal does reset based on a condition. 

    Looking forward for your response.