Send Uploads as Attachments of Email Notification: increase the allowed attachment size from 5MB to 10MB

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    consitaperth
    Asked on June 09, 2020 at 05:29 AM

    hi guys, how is it going?

    any progress with the issues we asked you about? guess your teamwork must be very busy on it...

    I can't find the switch to adjust the maximum size of attachments BEFORE they are sent as links and not files. I believe 10 MB is the maximum for a file upload, BUT, when the total size of attchments exceeds 5 MB, ALL those files will be received as LINKS to the email, not physical files.

    Anything that could be done about it?

    thanks again for your time.

  • Profile Image
    Anita_K
    Answered on June 09, 2020 at 07:49 AM

    Hi,

    thank you for reaching out to us. I have checked your previous threads on the Forum, but I'm not sure I was able to find the one you are referring to. To prevent any misunderstandings it would be extremely helpful if you could provide us with the link to the conversation you are referring to.

    Regardless, the default limit for email attachments is currently 5 MB. If the upload size is bigger than that then the link will be sent instead of the file. If you would like, we can submit a feature request to our developers so that they consider increasing this limit. Is this what you are referring to?

    Looking forward to your answer.

  • Profile Image
    consitaperth
    Answered on June 10, 2020 at 01:19 AM

    Dear Anita,

    all clear and happy to accept forms with huge attachements.

    Only if you could just please expand the limit from 5MB to 10MB, before those attachments become LINKS.

    The second, even bigger issues is for you guys to find a way so that our users are prevented from uploading multiple instances of the same file to cover different fields, as they are often doing. Such feature would be really important for us.

    thank you and have a nice day.

    EM

  • Profile Image
    Anita_K
    Answered on June 10, 2020 at 05:44 AM

    Hi,

    thank you for clarifying. I am submitting a new feature request for you about the size of the email notification attachments.

    Please know that there is already an existing feature request submitted for the second functionality you have mentioned (checking the uploaded files for duplicates). This has been submitted via this thread. Unfortunately, we cannot give an ETA on a feature request. If and when they get implemented depends largely on the availability and workload of our developer team. You will be notified via the linked thread if there is an update available on it.

    Likewise, our developer team will review and consider the feature to increase the size limit on email attachments. Meanwhile, you can maybe consider using a Dropbox Integration instead, as this would allow you to access the uploaded files without the need to download them first.

    Please let us know if you have any further questions or features you would like to request.