What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I Need help with my PayPal Processing for our Registration Form Processing.

    Asked by ELSTandLLU on July 05, 2013 at 04:08 AM

    When I did a test registration form, it did not send me to the Go To Payment option. When I answered my last registration question on the Form it just gave me the thank you response without the PayPal processing option. I know I need to set-up a a PayPal acount, but, it is indicating that I already have the PayPal account processed on JotForms and I can only have one PayPal account preference. I'm not sure what I am doing wrong. Please help.

    Thank You Dr. Sandy (281) 372-0037

    Page URL:
    https://secure.jotform.us/form/31850870048152

    form processing registration form payment option paypal account
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    JotForm Support

    Answered by EltonCris on July 05, 2013 at 04:49 AM

    Hello Dr. Sandy,

    Good  day!

    Upon checking your form, you seem to be using normal check boxes for your registration category. Note that check box isn't associated with any payment gateway, this is the reason why your form isn't redirecting to Paypal. However, when I checked the last options in your form (My Products field), you seem to have figured out how paypal payment works.

    To clarify it further, you have to use Paypal Payment tool and create your products in the Paypal Product Wizard. So, whenever your user selects products and hit submit button, they'd be redirected to Paypal checkout page for the payment. Setting up a paypal form is pretty easy, here's a more detailed guide: http://www.jotform.me/help/50-PayPal-Forms

    Let us know if you have further questions. Best Regards!