cannot access account

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    Susan 
    Asked on June 09, 2020 at 11:39 AM

    ARE YOU HAVING A PROBLEM WITH YOUR SYSTEM. WE HAD TO CHANGE OUR PASSWORD AND NOW WE CANNOT GET LOGGED BACK IN. THE BROWSER JUST KEEPS SPINNING. 

    PLEASE HELP!!

    WE NEED TO BE ABLE TO RETRIEVE OUR PATIENT FORMS!

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    FelipeSantana
    Answered on June 09, 2020 at 01:57 PM

    Hello Susan,

    Our apologies for the inconvenience that you have experienced.

    I have taken a look at your account and it seems to be in good standing. Are you still unable to log in?

    Based on our email logs, I can see that you have received a couple of reset password emails. After changing your password you will need to enter the new credentials in order to access your account.

    However, if you fail to log in more than 5 times, then the website will block you and not allow you to log in until the account is unlocked. I don't a lock on your account but I have gone ahead and flushed your login attempts anyway, to see if that will resolve the issue.

    If you are still having issues, I do also suggest that you try using a different browser or an incognito browser when logging in to your account. You can also try clearing your browser cache and cookies, before attempting to log in again.

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    spillersortho
    Answered on June 09, 2020 at 02:28 PM
    It seems to be corrected now. Thank you!
    ...
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    FelipeSantana
    Answered on June 09, 2020 at 02:30 PM

    Sure thing. We are glad to know you are now able to access your account. 

    Please feel free to reach out to us if you have any further questions or concerns, we are always happy to help!

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    spillersortho
    Answered on June 09, 2020 at 03:28 PM
    Thank you!
    ...