Inbox page loads slow.

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    Bass_Mark
    Asked on June 09, 2020 at 11:43 AM

    inbox is slow. cleared cache, used different browsers, different devices, different internet connections. inbox is slow to load. archiving is slow. refreshing constantly.


    please fix. this issue is making the forms unusable.

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    IvayloK
    Answered on June 09, 2020 at 02:00 PM

    I have cleared your Form Cache. Can you please test again?

    In order to double check, please try the incognito mode (Ctrl+Shift+N).

    Please apply this simple fix and let us know, if it helps.

    We will wait for your response.

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    Bass_Mark
    Answered on June 09, 2020 at 02:28 PM
    Forms inbox loads slowly in incognito mode.
    Page is unresponsive and crashes
    Mark Bass
    ...
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    Kevin_G
    Answered on June 09, 2020 at 06:48 PM

    I have checked the latest form you have edited and this seems to be encrypted. May you confirm you're experiencing the issue on this form: https://www.jotform.com/form/201367280122041

    If this happens with a different form or with all the forms, please let us know. 

    Also, kindly check the console report and share us a screenshot of this, the following guides will help you to get the console and uploading the image here: 

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    How to Post Screenshots to Our Support Forum

    Note that attached images via email replies will not reach this ticket. 

    We will wait for your resposne. 

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    Bass_Mark
    Answered on June 12, 2020 at 10:28 AM
    The inbox loads A little faster now
    The archive function is very slow. When I archive a submission, it takes 10 seconds for the inbox to be available.
    Mark Bass
    ...
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    Jimmy_D
    Answered on June 12, 2020 at 11:20 AM

    Our apologies for the inconvenience. No issue has been reported with the Jotform inbox, or the archive folder so far. Can you please try using a different web browser? I suggest you also try a different device. 

    Should the issue persist, kindly let us know what OS and what browser you are using. 

    Thank you