How can I download an unencrypted file showing all of my submissions?

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    DefundTPD
    Asked on June 09, 2020 at 11:54 AM

    I would be happy with a pdf, exel file, anything at this point. Anytime I try to download a file, it shows up as encrypted. I do have the key enabled and can see the data just fine in the browser. 


    Any help would be very much appreciated! I am supposed to turn in this data in a couple hours, and as of now I have no way of doing so, since I can't seem to figure out downloading an unencrypted file. 

    Thanks!

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    KrisLei
    Answered on June 09, 2020 at 02:28 PM

    Unfortunately, when encryption is enabled the submissions cannot be downloaded, and disabling the encryption will not decrypt the data.  The encryption data can be accessed only by accessing the Jotform site. 

    For reference: Encrypted-Forms-and-How-to-Use-Them

    Q20: What Happens to Uploaded Files on Encrypted Forms? 

    They are handled as is, meaning that any file that gets submitted to your form (a photo, document, etc.) is left unchanged and will be passed as is. No decryption or additional handling is required to access or view them.

    IMPORTANT:

    Some of the features that are not available for Encrypted Forms are:

    1. PDF Downloads.

    2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).

    3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).