It is possible to download submission data of encrypted form?

  • DefundTPD
    Asked on June 9, 2020 at 12:03 PM

    Hi Ashwin,

     Thanks for the response!

    I did already ask this question, and have one response so far - but thought you may be able to help as well?

    Can you please tell if it's possible to download my form (list of submissions) as non-encrypted data (in any type of document) if i had encryption turned on for the form?

    I have to turn in the data from my form later this morning (I'm on pacific time), and so far I've only been able to download encrypted version of the submissions.


    Any help would be appreciated. 


    Best, 

    Daniel 

  • Ashwin JotForm Support
    Replied on June 9, 2020 at 12:05 PM

    Unfortunately it is currently not possible to export submission data of encrypted form.

    When you access submission page of encrypted form, the data is decrypted at client side but all reports and export happens on server side and that is the reason why submission reports, export data including excel, CSV and PDF download is not supported in encrypted form. 


    Hope this helps.

    Do get back to us if you have any questions. 

  • DefundTPD
    Replied on June 9, 2020 at 12:10 PM

    Thank you for your reply. 


    Ok, just to make sure I understand correctly - there is no possible way to view my submissions except for in the web browser if they were encrypted? 

    It's very important that I have a shareable document of the data. 

  • DefundTPD
    Replied on June 9, 2020 at 12:22 PM

    Is there a way to view report as non encrypted? Then I could screenshot the data and make a pdf of it. 


    I am scrambling here, for a way to have shareable data. Thanks

  • Ashwin JotForm Support
    Replied on June 9, 2020 at 1:45 PM

    As explained earlier, reports are also not supported in encrypted form. Please access your form's submission in sheet view (beta) and see if data is displayed in sheets: https://www.jotform.com/sheets/201587215357154

    If sheets view is accessible to you, you can take a screenshot of the data and save it.