I want a notification when someone leaves a form.

  • Profile Image
    Asked on June 09, 2020 at 12:25 PM

    Hi, just as the title says. I want to get an email when someone leaves a form, like they don't finish it.

    That's about it. Thanks


  • Profile Image
    Answered on June 09, 2020 at 03:39 PM


    Thank you for contacting our support team.

    The only way to receive email notifications for incomplete form submissions is when you have Incomplete Payments in the form. If you have a payment field in your form, then you can use the following user guide to assist you in receiving emails when a payment is incomplete: How-to-Setup-Incomplete-Payment-Notification-Email

    However, if you do not have a payment field in your form but still want to know when a respondent does not complete the form, you can enable the 'Continue Forms Later' feature and then check your submissions page for Incomplete SubmissionsSetting-up-the-Continue-Forms-Later-Feature-in-Card-Forms.

    1591731468Screenshot (225).png

    When the user saves the form for later, your submissions page will display incomplete submissions like so: