HIPAA: Why am I being locked out of my account?

  • Profile Image
    Asked on June 09, 2020 at 01:21 PM
    I am having the same issue, also with a HIPAA compliant account, and I am not getting any quick support from Jotform.  How did you get this resolved?  We need to access our submissions and Jotform does not have a phone number to call or way to get immediate support.
  • Profile Image
    Answered on June 09, 2020 at 01:23 PM

    Apologies for the inconveniences caused. 

    I've just checked your account and this seems to be currently active and working, I've also flushed the login attempts. 

    Kindly perform some tests and let us know how it goes. 

    Also, we do not provide phone support and we are currently experiencing high traffic on this support system, that's why it may take a while to get a response; however, we are assisting every single ticket received.