cannot view uploaded images in reports

I can not view the pictures from the reports when I get a copy of the report 

Hello Eddie,

Our apologies for the inconvenience that you are experiencing.

Unfortunately, I was unable to find an account associated with the email address that you have provided for us.

Could you kindly provide us with the username or email address of the account that you are referring to?

Also, may we know the URL of the form that is causing these issues for you?

Where-to-Find-My-Form-URL

Once we have sufficient information, we will be able to troubleshoot this issue for you and find a suitable solution.

We look forward to your response!