Email results

  • Profile Image
    wdamiano
    Asked on July 05, 2013 at 02:26 PM

    For some reason, it is not forwarding the completed forms to my email address?

    They show up in the reports section, but are not sent out?

  • Profile Image
    EliezerN
    Answered on July 05, 2013 at 02:40 PM

    Hello, 

    I have checked your form and found the Sender Email is not setup to noreply@jotform.com as it has to be. That might be the cause of your issue, as that is a very important detail.

     

    You can find the steps to change it  HERE. So change it and test your form.

    Also, please check this guide which has important instructions to prevent this kind of issues: How to setup email alerts to prevent email bouncing related issues.

    If need further assistance, don't hesitate to contact us.

    Thanks!

  • Profile Image
    LeoC2
    Answered on July 05, 2013 at 02:47 PM

    I'm suddenly not receiving emails today when before I had no problem. My sender email was always set to the email address of the person filling out the form and I had no problem before. Why suddenly must we change to the noreply address?

  • Profile Image
    Welvin
    Answered on July 05, 2013 at 03:45 PM

    @LeoC2,

    Please open a separate thread when your concern and or problem.

    http://www.jotform.com/answers/answer.php?

    Thanks