What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email results

    Asked by wdamiano on July 05, 2013 at 02:26 PM

    For some reason, it is not forwarding the completed forms to my email address?

    They show up in the reports section, but are not sent out?

    Page URL:
    http://pdrhomes.com/contact.htm

    email Reports section
  • Profile Image

    Answered by EliezerN on July 05, 2013 at 02:40 PM

    Hello, 

    I have checked your form and found the Sender Email is not setup to noreply@jotform.com as it has to be. That might be the cause of your issue, as that is a very important detail.

     

    You can find the steps to change it  HERE. So change it and test your form.

    Also, please check this guide which has important instructions to prevent this kind of issues: How to setup email alerts to prevent email bouncing related issues.

    If need further assistance, don't hesitate to contact us.

    Thanks!

  • Profile Image

    Answered by LeoC2 on July 05, 2013 at 02:47 PM

    I'm suddenly not receiving emails today when before I had no problem. My sender email was always set to the email address of the person filling out the form and I had no problem before. Why suddenly must we change to the noreply address?

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    JotForm Support

    Answered by Welvin on July 05, 2013 at 03:45 PM

    @LeoC2,

    Please open a separate thread when your concern and or problem.

    http://www.jotform.com/answers/answer.php?

    Thanks