Unable to open Advanced designer

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    Fatima4
    Asked on June 09, 2020 at 05:44 PM

    hey, i am unable to open advanced designer. i have tried it from different accounts, laptop and browsers. i have tried clearing cache too. please reply as soon as possible because i have asked this even 1 hour before

    Thanks

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    Jovanne_A
    Answered on June 09, 2020 at 06:13 PM

    Hi, thank you for reaching out to us.

    As per checked on your form, the advanced designer is working fine in my end (see attached photo).

    159174066207.png

    Could you please send us the screenshot of your form? so we could further investigate.

    Please follow this guide on how to include images in your reply:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum


    We look forward to your response.


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    Fatima4
    Answered on June 09, 2020 at 06:32 PM

    1591741924the.PNG

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    Jovanne_A
    Answered on June 09, 2020 at 06:33 PM

    Hi, thank you for your response.

    We apologize for the inconvenience. We currently reviewing the issue, we will get back to you as soon as we have more information.


    Thank you for your understanding.

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    Fatima4
    Answered on June 09, 2020 at 06:33 PM

    thanks alot

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    Fatima4
    Answered on June 09, 2020 at 07:06 PM

    hi, any updates??

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    Jovanne_A
    Answered on June 09, 2020 at 07:10 PM

    Hi @Fatima4, our backend team is currently reviewing the issue, we will get back to you as soon as we have more information.

    Thank you for your understanding.

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    EltonCris
    Answered on June 09, 2020 at 07:35 PM

    Sorry for the inconvenience caused. The problem with the Advanced Designer is now fixed. Please check it again.