Multiple submissions: The user is getting the submissions multiple times

  • Profile Image
    Rosie  
    Asked on June 09, 2020 at 07:02 PM

    Hi, We have created our first form and it’s really great, however I’m finding some submissions are coming through multiple times? The person filling the form only submitted once but it seems to come through two, three or four times over the day. As an example Sally submitted her form at 8am which is received at 8am and again at 1pm and 3pm. Is this a glitch in the system? Or something in my settings?

    Thank you and I look forward to your response. 
    Rosie 

  • Profile Image
    BDAVID
    Answered on June 09, 2020 at 11:32 PM

    Thank you for contacting us. Could you please confirm if this is the form in question? If it is, can we try doing a real submission in your form? Also, if the form is embedded in a web page, please share the URL of the page where it is embedded.

    Meanwhile, you can enable one of the Unique Submissions feature to prevent duplicates: 

    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

  • Profile Image
    DahliaBeauty
    Answered on June 10, 2020 at 01:28 AM
    Hi yes this is the form.
    It’s not embedded in a website we send the link to our clients to complete via text.
    I’ll try to change the settings thanks
    Kind Regards
    Rosie
    ...
  • Profile Image
    jherwin
    Answered on June 10, 2020 at 05:43 AM

    I think duplicate submissions were triggered when the form was filled out using a mobile app browser and if the thank-you page was reloaded. If this is the same case with your form, I suggest disabling "Allow Auto Browser AutoComplete" in your form settings.
    1591068005no.png
    Let us know if you still receiving duplicate submissions after disabling that option.

  • Profile Image
    DahliaBeauty
    Answered on June 10, 2020 at 10:28 AM
    Thanks I’ll try it
    Kind Regards
    Rosie
    ...
  • Profile Image
    DahliaBeauty
    Answered on June 16, 2020 at 08:28 AM
    Hi
    I’m still receiving duplicate forms.
    I think I’ve set the settings correctly as advised.
    Can someone please have a look into this for me?
    Kind Regards
    Rosie
    ...
  • Profile Image
    roneet
    Answered on June 16, 2020 at 09:57 AM

    You may also add the Captcha widget on your form so even if the Thankyou page gets reloaded in the mobile browsers then it will prevent the submission of the form.

    Guide: https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field

    Let us know how it goes.

    Thanks.