Account suspension

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    James Dennis 
    Asked on June 09, 2020 at 07:24 PM

    Hello,

    Our account was suspended for phising

    I wasn't aware we could not collect social security numbers or drivers license numbers. I will remove those items from the contract. We were creating a financing agreement for our HVAC company.


    Please advise if this acceptable to remove those items vs starting over with the contract?


  • Profile Image
    jherwin
    Answered on June 09, 2020 at 11:38 PM

    Upon review of your account, the form (201526299845060) was flagged as phishing because you are collecting multiple ID numbers. 

    We will have to remove it for compliance. If this was a government-issued ID it needs to be protected by two mandatory widgets:

    1.) Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2.) Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    The widgets will apply for ID number collection or for ID upload collection. This will make you the sole responsible for collection and handling.

    I have now deleted the offending fields from your form and activated your account. Please add the two required widgets first before collecting ID numbers again.