- RiverStageAsked on July 05, 2013 at 05:10 PM
Hi there, I like your service and so just upgraded to Premium. However, earlier today (before I did that) I noticed my form (which has been sending me Email Notifications in the past) stopped sending me Email Notifications. The URL is here: http://www.jotform.com//?formID=31667970192159 and I would like an email alert to go to email@example.com each time the form is submitted. I know that I had 2 submissions today, because they were successfully taken to PayPal and I got Paypal notifications... but as recently as June 30th I had also been getting an email alert from JotForm and now I am not. I have doublechecked the address in the alert, and was able to send a "Test Email" but I don't know why the actual emails didn't come through. I checked my spam folder and they are not there either. Please help -- thank you!
- EliezerNAnswered on July 05, 2013 at 05:59 PM
I have checked your form and found the Sender Email is not setup to firstname.lastname@example.org as it has to be.
Please change that and the issue will get solved, please find the steps to change that HERE in EliezerN's answer.
I will also recommend you to check the next guide, which will help you to prevent this kind of issues: How to setup email alerts to prevent email bouncing related issues.
If after doing what I told you above the issue still persists, don't hesitate to contact us.