Photos not sent as attachments in email

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    HayleyMR
    Asked on June 10, 2020 at 03:50 AM

    Hi there,

    I was wondering why when photos are uploaded to a form, they're not seeing as an attachment in an email? This was happening, but now it isn't. I have enabled the feature, so I am just wondering why it has stopped happening.


    Thanks

  • Profile Image
    gerardw
    Answered on June 10, 2020 at 07:20 AM

    Hello,

    Please note that we recently had an update, wherein if the attachments are over 5 MB in size, they will not be sent as attachments, but you can see them as links on the notification emails.

    Upon checking your form, I could see that the combined size of all uploaded photos was 11 MB.

    The photos will only be shown as downloaded links on the notification email.

    I hope this answers your question.