Account space limt not restored after removing files

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    Asked on June 10, 2020 at 04:55 AM


    it is saying my Quota is reached, ive deleted my photo upload but people still access my form 

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    Answered on June 10, 2020 at 07:49 AM

    Greetings and thank you for your message.

    I have checked the history of your form, and it looks like you have removed the upload button on your form. Please note that this did not actually remove the files, it only removed the links from the submissions. We are able to remove the files for you, however, it is not possible to revert this action.

    We would recommend you restore the field, and delete submissions from the Inbox or Submissions page. You can click here to see how to restore the field from the revision history.

    If you need other information from the form, you are able to download submission data. You can click here to see how to download submissions as Excel or PDF.

    Let us know if you need further assistance. 

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    Answered on June 10, 2020 at 10:04 AM

    Hi, ive downloaded my submissions to excel, it is still saying Over quota after deleting them after reinstating the upload. 

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    Answered on June 10, 2020 at 11:19 AM

    We are sorry for the inconvenience this has caused.

    I have reset the account status and clear the form cache. Your forms are active now.

    Let us know if you have further questions.