Jotform unavailable in China

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    Vericant
    Asked on June 10, 2020 at 05:26 AM

    I am located in China and time and time again I get complaints from people using our forms that they are unable to access. I have seen other posts and I have tried checking https://viewdns.info/chinesefirewall/. Despite all the green checkmarks, I cannot access them when on a non-VPN internet connection.

    People are given direct links, no embedding or other delivery methods. In the video I try to connect through a non-vpn (China) connection without success, then I switch to a VPN connection (HK) and there's no issues.

    <iframe width="560" height="315" src="https://www.youtube.com/embed/vWWys0JfD4E" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

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    JohnRex
    Answered on June 10, 2020 at 07:46 AM

    Your custom form URLs are forbidden in Mainland China. Unfortunately, we can't do much about it as it is a geographical restriction:

    15917893712379548.png

    What I can suggest is to try accessing the forms using the "www" domain of the form URL instead of the custom URL that you set in the PUBLISH section. Here's an example:

    https://www.jotform.com/70648442376462 - Vericant Job Application

    Please let your users in China try that and see if they will be able to access your form. 

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    Vericant
    Answered on June 10, 2020 at 09:58 PM

    It's not about the custom URL. I can't even load www.jotform.com!

    1591840668WeChat Image_20200611095731.jp

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    Kiran
    Answered on June 11, 2020 at 12:25 AM

    Sorry about that. You may consider trying to access the form using one of our other domains and see if that helps. 

    jotformpro.com

    myjotform.com

    jotformz.com 

    jotform.co

    Alternatively, you may embed the form using the full source code of the form and see if that helps.

    Please get back to us if you need any further assistance. We will be happy to help.