Is the new product card layout available only for order forms accepting payments?

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    Hassan Husseini
    Asked on June 10, 2020 at 05:28 AM

    A bit confused, is this only for order forms which do online payments? I have a form that does not accept payments using the purchase order widget, and i cannot seem to find the column option under payment settings, it only seems to work on your bagel sample form if i have PayPal configured. Is there a way to have this without any payment options?



    This is a re-post of a comment on Introducing new card view display options for product order forms

  • Profile Image
    gerardw
    Answered on June 10, 2020 at 08:59 AM

    This new Card feature available on all payment fields including the Purchase order payment field.

    It's strange, as in your form, the Purchase order widget is not showing this card view on the Settings option inside the payment settings. It is requiring to add a payment integration on the payment field:

    15917935841006_16.png

    Let me check further and revert.

  • Profile Image
    gerardw
    Answered on June 10, 2020 at 09:08 AM

    To clarify, this option will not be visible for existing forms in your account.

    For now, only new forms will see this option to view products in card layout.

    To test, create a new form in your account with the Purchase order payment field and some sample products. You will be able to view the Product layout:

    15917943641006_17.png

    I hope this helps.

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    fruitsexpressltd
    Answered on June 10, 2020 at 09:16 PM

    Can I make a new form and keep all of my products for the test? I can’t really make a whole new form, I have a store that people constantly purchase from and have the website access. Is there a way they will add it to old pages as well? Thank you

  • Profile Image
    fruitsexpressltd
    Answered on June 10, 2020 at 09:58 PM

    I made a sample form, still doesn’t allow that option.

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    gerardw
    Answered on June 10, 2020 at 11:51 PM

    Can I make a new form and keep all of my products for the test? 

    You can create a new form and copy fields from the old form to the new form using our Field Manager app -https://fieldmanager.jotform.io/ 

    I made a sample form, still doesn’t allow that option.

    Yes, I can see that you have used a Card form layout for the new form. I tested this and it seems that the new card view for products is not available yet for card forms. You will need to change the form layout to Classic

    15918471601106_10.png

    I have changed the form layout of your form and can see the product list layout in the payment settings.

    1591847462screencast11062020_4.gif

    Do review and let us know if you have any further questions.

  • Profile Image
    fruitsexpressltd
    Answered on June 11, 2020 at 11:04 AM

    Okay i clicked the link you gave me, but none of my products transferred, but i do see the new option now. Is there any way you could transfer my products over to the new form? 

  • Profile Image
    Bojan_J
    Answered on June 11, 2020 at 11:45 AM

    Greetings and thank you for your reply.

    Unfortunately, it is not possible to transfer the products from one form to another.

    The only way is to clone the existing form, and then to convert it from Classic to Card layout. You can click here to see how to clone the form.

    Let us know if you have any additional questions.

  • Profile Image
    fruitsexpressltd
    Answered on June 11, 2020 at 12:57 PM

    I don’t need card layout, classic is fine but if I clone the page I won’t have access the new column options which the thread is about.

  • Profile Image
    BJoanna
    Answered on June 11, 2020 at 02:19 PM

    Based on my test the Product Layout List is available only for the new form forms that are created from scratch. If you would like we can check with our developers if they can enable the Product Layout List for your existing form. 

  • Profile Image
    fruitsexpressltd
    Answered on June 11, 2020 at 03:27 PM

    That would be very useful, because to add all my products again to the new form I’m making will take days. How long would it take to see if they confirm if they can do it or not?

  • Profile Image
    denis_calin
    Answered on June 11, 2020 at 06:10 PM

    Hi @fruitsexpressltd!

    I can see that you have cloned your form and are using the Purchase Order Integration. I can also see that Product List is available on your form, but it is grayed out. This happens because Jotform only supports one order integration per form.

    1591913266Screen Shot 2020-06-11 at 3.00

    You can do the following to save and transfer all of your products automatically to the Product List field:

    1. Delete the Purchase Order Integration (this will make Product List available).

    2. Click on +Add Form Element and add the Product List to your form.

    3. All of your products will automatically appear.

    Here is the screencast:

    1591913108Product List.gif

  • Profile Image
    fruitsexpressltd
    Answered on June 11, 2020 at 10:20 PM

    I am not sure how that solves the problem of all of my products having to be re-added.

    the old form i have has all the products i would like to transfer to the new page, but all product list did was put the items i had to re-add...

    is there something i am missing?

  • Profile Image
    fruitsexpressltd
    Answered on June 11, 2020 at 10:53 PM

    15919303942729B102-A47E-45B5-9A09-24E863

    Also, every time I preview my form now, it’s showing me 2 purchase lists, when I only have 1. Any reason why this is happening? I also received a really odd invoice when I did a sample order. 

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    Vanessa_T
    Answered on June 12, 2020 at 12:03 AM

    Just to confirm, are you still having problems with displaying the products in card view layout? I checked your new form and can see that products are already in card view.

    159193388200526.jpg

    If these were manually added and you're still looking for a way to have the layout and keep your products, kindly follow the steps below:

    1. Clone your form (to ensure your customers still have a workable form while you're still testing this out)

    2. On your cloned form, change the Theme to Upcoming.

    159193458900529.jpg

    3. Wait for the system to apply the changes and reload the page

    4. You should then be able to see the card view options on your product list.

    If you find this works on your end as it did for me, you may apply steps 2-4 on your current form: https://www.jotform.com/form/201137772418252

  • Profile Image
    fruitsexpressltd
    Answered on June 13, 2020 at 10:09 AM

    Thank you :) you actually solved my issue. I will being applying this this week :)