What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notifications suddenly stopped

    Asked by LeoC2 on July 05, 2013 at 05:45 PM

    Suddenly today no email notifications of form data. I only know forms are being filled in because I receive notification from the iPhone app. I see the form data on the submission list online. Seems others are having the same problem today... PLEASE FIX!!

    Page URL:
    http://nyautofest.com/NYAF/shows/pre-registration.htmlandhttp://nyauto<br/>fest.com/NYAF/contact-us/index.html

    email email notifications problem app
  • Profile Image
    JotForm Support

    Answered by KadeJM on July 05, 2013 at 05:59 PM

    Hi Leo, yes that is correct. We experienced a small problem with our Notification System as of earlier today so we do deeply apologize about this. Our developers have already been notified and are working to fix it for everyone as quickly as possible. So for now, until then, it is recommended that you please use the default noreply@jotform.com with the email set as the reply-to setting under that.

  • Profile Image

    Answered by goldandromeda on July 05, 2013 at 06:17 PM
    I am also having the same problem.
  • Profile Image

    Answered by SLT2 on July 05, 2013 at 07:38 PM

    It wasnt working July 1st or Today

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 05, 2013 at 08:17 PM

    @goldandromeda 

    Please use noreply@jotform.com as the sender's email address for now. Here's how:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to your  E-mail field, just like this:

     

    @SLT2

    I have now changed your sender's email to noreply@jotform.com as per mentioned on your other thread. I would suggest to make a test on your end.

    Thanks!

  • Profile Image

    Answered by MarilynLitt on July 05, 2013 at 11:17 PM

    This is a HUGE problem for us!!!  We are a site reuniting lost and found dogs and July 5th is our busiest day of the year.  You have made a TOTAL DISASTER for us.

    How do we fix this?  Noreply?  What does that have to do with anything. . .

    Marilyn Knapp Litt

  • Profile Image

    Answered by MarilynLitt on July 05, 2013 at 11:49 PM

    OK, I change the return address to NOREPLY.  Don't know what that is going to screw up . . .  We sure pay a lot for a company that seems to give us major problems every 3 months.  (Just google my name to see what you have messed up and never an offer of a refund.)

    We need you to regenerate the letters that should have been reproduced today and send them.  Also why did this happen to two forms and not one?

     

    Lost     

    http://www.jotformpro.com/MarilynLitt/lostdog

     

    Found 

    http://www.jotformpro.com/MarilynLitt/founddog

     

    Thank you

    Marilyn

  • Profile Image

    Answered by robinowsley on July 06, 2013 at 12:43 AM

    Yes, HUGE PROBLEM.  And it's really not acceptable for most to have "jotform" as the return address.

     

    There are just more and more and more problems here.  What's the REAL story?

  • Profile Image

    Answered by LeoC2 on July 06, 2013 at 12:48 AM

    To those complaining about the noreply return it's not really that big a deal. CHange the "sender email" to the noreply but then make the "reply-to email" the email address you used before (either your own or the form senders email). Then when you get the emailed form and you click on REPLY the "reply to" email will be used. It's not that much of a disaster until they fix whatever went wrong.

    Also, you're not missing any submissions, go to MY FORMS, click on the form and click MORE, scroll down to SUBMISSIONS and there they are. You can then email the form to yourself if need be.

  • Profile Image

    Answered by MarilynLitt on July 06, 2013 at 10:04 AM
    Oh, SO not a big deal. Silly us, brought down on our busiest day of the
    year by a service we paid hundreds of dollars to. We are a volunteer
    service creating flyers for lost and found dogs so families can get flyers
    up in the golden 24 hour period. Yes we missed that yesterday! (Thank you
    JotForm!) And my question seems to be deleted because I mentioned the R
    word. (REFUND!) For whatever reason, www.jotform.com/answers/237957-*Email
    *-*notifications*-*suddenly*-*stopped will not load.
    *
    *Now I am struggling to find which were the dozens of e-mails that were not
    sent to me, so I can generate them to myself.
    *
    *Yes, not a big deal, yet I find myself in discussions with another
    company . . . How odd?
    *
    *Not a big deal to delete my comments, not answer my question, not send my
    forms. . . .
    *
    *Not a big deal unless JotForm is critical to your business plan
    *
  • Profile Image

    Answered by MarilynLitt on July 06, 2013 at 11:27 AM

    I do not know how to regenerated the e-mails I need.  We stopped getting LOST email with #2292  It is not a simple matter of resending the dozens and dozens of e-mails we never received.  We format the data into a paragraph that we put with out flyers to help people looking for their dogs.  How do I generate the formatted response we are sent? (I do not need a copy of the data submitted on our form)

  • Profile Image

    Answered by MarilynLitt on July 06, 2013 at 11:33 AM

    Lost forms needing to be resent are 2292-2347

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 06, 2013 at 12:09 PM

    @MarilynLitt 

    Our sincere apologies for the inconveniences caused. We have just been informed by our higher team about the cause of this system wide issue. Our datacenter stopped access to our submissions server because we have listed in 11 different spam database. Our team are now working very hard to get this fixed as soon as possible. 

    By the way, I have just removed two email recipients from your form in the bounce list. They are:

    lostdogtx@gmail.com
    joelostdogstx@gmail.com 

    This email addresses should now be working fine. The others will remain unaffected. If you still have affected email addresses, please let us know here so we can check and removed it in the bounce list.

    Again, we are truly sorry for the inconvenience this may have caused you. Thank you so much for your understanding!

  • Profile Image

    Answered by cinikmedia on August 09, 2013 at 03:36 AM

    @EltonCris Some help please with my account as well not recieving any of my emails. I am using Adobe Muse