My accunt is is suppended

  • Claire Vaucois
    Asked on June 10, 2020 at 5:46 AM

    Hello,

    My account with the email address claire.vaucois@crij-grandest.fr is blocked. I do not know why. Can you unlock it quickly?

    Best regards, Claire Vaucois
  • Fernand Enterprise Operations Specialist
    Replied on June 10, 2020 at 8:26 AM

    Hi Claire Vaucois,

    Your account suspended by the system automatically, because you are collecting passwords (Form ID:201602561621342). It is against JotForm's Terms&Conditions (Phishing Part). You can check the Terms of use via this link.

    If you allow us to remove that part from your form, we can reactivate your account. 

    We will be waiting for your reply.

  • Claire Vaucois
    Replied on June 10, 2020 at 8:29 AM
    I authorize you to withdraw this part of the form. My bad. Thank you !
  • Fernand Enterprise Operations Specialist
    Replied on June 10, 2020 at 8:56 AM

    Hi Claire Vaucois,

    We deleted the field and reactivated your account. 

    If you need further assistance, please feel free to contact us.