My accunt is is suppended

  • Profile Image
    Claire Vaucois 
    Asked on June 10, 2020 at 05:46 AM

    Hello,

    My account with the email address claire.vaucois@crij-grandest.fr is blocked. I do not know why. Can you unlock it quickly?

    Best regards, Claire Vaucois
  • Profile Image
    Fernand
    Answered on June 10, 2020 at 08:26 AM

    Hi Claire Vaucois,

    Your account suspended by the system automatically, because you are collecting passwords (Form ID:201602561621342). It is against Jotform's Terms&Conditions (Phishing Part). You can check the Terms of use via this link.

    If you allow us to remove that part from your form, we can reactivate your account. 

    We will be waiting for your reply.

  • Profile Image
    Claire Vaucois 
    Answered on June 10, 2020 at 08:29 AM
    I authorize you to withdraw this part of the form. My bad. Thank you !
  • Profile Image
    Fernand
    Answered on June 10, 2020 at 08:56 AM

    Hi Claire Vaucois,

    We deleted the field and reactivated your account. 

    If you need further assistance, please feel free to contact us.