Not receiving Notification emails

  • Profile Image
    balancedesign
    Asked on June 10, 2020 at 08:07 AM

    Hi - We're not receiving the form submissions to our email.  Forms seems to be working because we can see the submissions.  But no email is coming through, not to spam folder or anything.

    Thanks!

  • Profile Image
    Bojan_J
    Answered on June 10, 2020 at 09:50 AM

    Greetings and thank you for your message.

    I have checked your account, and I was able to find only one form in it. I have checked your logs, and they indicate that emails are sent to the provided email address. 

    Please make sure you check the Spam and Junk folders. If the emails are not there, please try to add noreply@jotform.com to your contact list. If this does not help, please try to whitelist Jotform IPs and domains in your email provider. You can find all domains and IPs on the following link:
    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    You can also try to update the sender's email of the Notification. To do this, you need to open Notification settings:

    From there, you can go to Advanced tab, and update sender email to noreply@formresponse.com: 

    If this does not work, you can add your own email as sender email using SMTP. To learn more, please click here.

    Let us know if these solutions worked for you.