I have reset password twice, but it will not allow me to sign in

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    Emily 
    Asked on June 10, 2020 at 09:10 AM

    Hi,


    I have reset the password twice, and for some reason it will not let me sign in. The reset was successful both times. Can you please unlock the account, or whatever needs to be done to get in. 


    Thanks,

    Emily Haskew

    Business Development Coordinator

    Galen Medical Group

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    Emily 
    Answered on June 10, 2020 at 09:17 AM

    We are a doctors group that requres this program to operate. We need help ASAP.


    Thanks, 

    Emily Haskew 

    Business Development Coordinator

    Galen Medical Group 

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    Bert_A
    Answered on June 10, 2020 at 10:33 AM

    Hi Emily,

    Thank you for reaching out.

    Accounts enabled with HIPAA Compliance are being lockout due to multiple failed login attempts. 

    I've activated your account so you should be able to login now.


    Let us know if you still can't login your account.