Problem with the 'save and continue later-function'

  • Profile Image
    arabischeDialekte
    Asked on June 10, 2020 at 09:29 AM

    Hey you all, 

    we seem to have some trouble with the 'save and continue later-function'. We sometimes need to klick 'resend email' in order to receive an email in our inbox in the first place. 

    Can you help us with this issue? We used the option to login via a different jotform account and the mail is send to a gmail address.

    Cheers


  • Profile Image
    Jed_C
    Answered on June 10, 2020 at 10:55 AM

    I just tested your form, but I wasn't able to replicate the issue. As soon as I clicked on "Save" button, it sent me an email without me clicking the resend button.

    To further isolate the issue, please try the suggestions below and see if that helps.
     
    1). Clear your form cache and browser cache.
     
    2). Try using other browsers
     
    3). Try incognito mode (if using Chrome) or private browsing (if using Firefox).
     
    Let us know how it goes.