Products not showing up on Card Form

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    Asked on June 10, 2020 at 11:24 AM


    Is something set up wrong on this form that the products don't show up in the Stripe Payment section? It only shows numbers 1-4 and doesn't have any of the available products listed.

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    Answered on June 10, 2020 at 01:32 PM

    Hi there,

    Thank you for reaching out.

    I see that you're currently updating your card form because it's showing the notification page to check the form on a later time.

    I have cloned the form anyways to check it on our end and I was able to replicate the issue, the form doesn't seem to behave correctly as you can see in the screen share below which will show the product but only on certain clicks only.

    I'm not sure what changes you're making right now with your form but I'd recommend that you redo the product field by deleting the current one and re-adding it to start out fresh.

    Let me know how it goes.