I changed the password but I'm still locked out.

I tried to log in but wasnt successful. I changed the password as prompted but now I'm locked out. Please unlock the account.

Han Hong

Hi, thank you for reaching out to us.

We apologize for the inconvenience. If you recently reset your password, please make sure you are using the most updated one. HIPAA compliance accounts are usually locked out after multiple failed login attempts. I have now flushed your login attempts, and you should be able to login now. Let us know if you are still unable to access your account.