Notification emails are sent twice

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    meaganmelissarn
    Asked on June 10, 2020 at 11:37 AM

    Twice now I have had a customer submit an order, and several hours later a duplicate order comes through. My customers did not submit a second order,

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    roneet
    Answered on June 10, 2020 at 01:07 PM

    You could add a Captcha in the form so that even if the user clicks the submit button twice it won't trigger the submission twice.

    Also, could you please delete the notification email and add a new one to see how it goes.

    Thanks.

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    meaganmelissarn
    Answered on June 12, 2020 at 06:28 PM
    How do I do that?
    Another issue I've had come up is after my customer has already submitted
    her order and I view it jotform takes items off of her order. Can you tell
    me why this is happening?

    Meagan Henson
    Independent Color Street Stylist
    251-564-1400
    meaganmelissarn@gmail.com
    ...
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    Vanessa_T
    Answered on June 12, 2020 at 09:27 PM

    Since your last question is of a different topic, I have moved it to a separate ticket and will answer you in the ticket link below:

    https://www.jotform.com/answers/2386545

    As for adding captcha, please see this guide:

    How-to-Add-a-Captcha-Field