Please stop with the emails!!

  • Profile Image
    Marissa Welch 
    Asked on June 10, 2020 at 11:46 AM

    Hi there,

    I am getting inundated with emails.  I clicked NO more jot form emails - seriously, thousands of spam emails.  I have deleted my account, so I just want to make sure my email is removed from the list.  They are still coming....

    Help please!!

    Marissa

  • Profile Image
    FelipeSantana
    Answered on June 10, 2020 at 01:12 PM

    Hello Marissa,

    Our apologies for the inconvenience that you have experienced.

    After checking our records, I can see that your account has been deleted and will remain that way unless you request to have it reactivated. However, 30 days after the initial deletion, the account will be permanently removed from our databases.

    I have also found that the most recent email that was sent to your email address (iwillaceu4015@Hotmail.com) was sent on June 8th, 2020 which was 2 days ago.

    I can see that there were a total of 3 emails sent to this email address and none others have been sent since.

    Are you perhaps receiving Jotform emails to another email address of yours?