I am not receiving notifications...

  • Profile Image
    himansshuhsingh
    Asked on July 06, 2013 at 03:57 AM

    Hi,

     

    I am not able to receive any notifications from forms on my emails..

     

    please help me about this

  • Profile Image
    dinesh-it
    Answered on July 06, 2013 at 07:19 AM

    Hi, Sorry for the inconvenience caused.

    I checked our Mail logs and Bounces lists - No issues for your email.

    Only thing is, In your notification I suggest you to set the Sender Mail ID as noreply@jotform.com

    1. Select Mail Alerts, Select your Notification

    2. Click on Reply-to and Recepient Settings Button.

    3. Now change the Sender Email to noreply@jotform.com

     

    this will solve the issue in most of the case.

    Let us know if you still have the issue.

    Thank you.