Product list not showing in submission data

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    brittanyecramer
    Asked on June 10, 2020 at 03:50 PM

    When we go to print our customer order, it's not showing the product list. Like the products they ordered are not showing which makes it difficult/impossible to fill the order. I didn't know if that's something you could help with. Like for example on our "June 2020 Shipping Menu" some show the list of meals and others do not.


    Thanks so much for your help!

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    jonathan
    Answered on June 10, 2020 at 07:16 PM

    We apologize for inconvenience. I reviewed your form using the Form Builder and I noted that the My Products (Square payment) was actually not *required or mandatory on the form.

    The form can be submitted successfully without selecting items/products on the payment field.

    1591830877zzz 2020-06-11 07.11.54.png


    This was the reason there were existing submission data that do not have payments on them.

    I suggest you make payment *required if payment option is mandatory. This will force the users to make payments first to submit the form.

    I hope this help. Let us know if you need further assistance.