Account suspended.

  • Profile Image
    Peter Lee 
    Asked on June 10, 2020 at 04:16 PM

    Hi Patrick. 

    Thank you for the information.  We are learning day care institution and need to know those information during registration for any reaction to the food. We want to know how can we update the information and how can we get the account reactivate? it is not way we can login to the account at this point and how can we update those information. 

    email is

    Thank you 


  • Profile Image
    Answered on June 10, 2020 at 08:33 PM

    As checked, your account has been suspended your forms contain Copyrighted Logo field. It is considered as a scam and violates our Terms of Use.


    We understand that this might not be the case with your forms, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    You also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to with Thread #2381142 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension of your account.

    Looking forward for your response.