Autoresponder & Notification Emails Not Working

  • Profile Image
    apowellenterprise
    Asked on June 10, 2020 at 08:04 PM

    Hi,

    I set up an autoresponder and notification email on the form called NMAC Social Media Post Request Form. Test emails work, but when I fill out the form myself and submit it. I do not receive either email.

    Are you able to look at my settings on the form and tell me what I did wrong? And how I can fix it?

    I'd really appreciate it.

  • Profile Image
    roneet
    Answered on June 10, 2020 at 11:24 PM

    On checking your form I found that your email notification is in place. From our server logs, I see the email notification for this submission has been sent successfully from our end.

    Try whitelisting our IP address and Domain. Have you checked the notification in your Spam folders? Since you are using your own email Id as the sender so please check the settings of your SMTP email address.

    https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    You may also check the email logs in your profile:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    You may try configuring the default Jotform emails noreply@jotform.com  noreply@formresponse.com to see if you are able to receive emails if you are switching to this.

    Looking forward to your response.

    Thanks.