Issue with forms compiling into one email.

  • Profile Image
    tsouri
    Asked on June 10, 2020 at 08:10 PM

    Hi


    I have an issue with one of my forms "Get a quote"

    For some reason, the emails we are getting from these forms are all linked and not individually like we are getting in other forms ( see attached )


    Need help to configure this to work like other forms, while we getting each email individually, just like " new order" form.

  • Profile Image
    jherwin
    Answered on June 10, 2020 at 11:34 PM

    The notification is configured correctly and the notification is sent every time a submission is made so compiling jotform email is not possible. I think the issue is related to the email service you are using. Can you please tell us what mail box you are using?

    You can also contact your service provider and ask them why all emails are compiling into one.

  • Profile Image
    tsouri
    Answered on June 11, 2020 at 10:47 PM

    I AM USING G SUITE

  • Profile Image
    Kiran
    Answered on June 11, 2020 at 11:32 PM

    This should be due to the Subject line which is having the same text for all emails. Gmail usually groups all the emails with the same subject line by default. You may try adding a unique field in the email notification subject line so that they shall be displayed separately.

    Alternatively, you may also disable the Conversation view in the Gmail settings.

    159193258020200612_085836.png

    Thanks!

  • Profile Image
    tsouri
    Answered on June 12, 2020 at 10:13 AM

    My issue with mac emails and PC, we are not using Gmail as a platform

  • Profile Image
    Vanessa_T
    Answered on June 12, 2020 at 10:44 AM

    Just to clarify, you have a Google email but you are using the Mac's Mail app?

    If yes, based on my search on the internet, you can disable conversation view in the Mail app as well. You may refer to their support page regarding email conversation below:

    https://support.apple.com/en-ph/guide/mail/mail35700/mac