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Notifications and autoresponder emails blocked.Asked by JobChitChat on July 06, 2013 at 10:22 AM
When sending a test email, it does say that "this email is being blocked by Jot Form." We have a professional account and have several forms, but here is the URL to one of them: http://form.jotformpro.com/form/30806591984969. As far as I can tell, all of our forms, and all of our various emails associated with the different forms, are being blocked.
I just read this response on another thread (pasted below)... thank you for the quick update. I know it is hard to give us any kind of ETA for a fix, but are we looking at hours, days, or weeks? I don't mean to be difficult, I just know that dealing with issues like this can be a nightmare for developers. This is the first major issue we have ever had with JotForm's service, and we have been loyal customers for over a year, and we plan to be for many more years to come... I would just like to prepare my team for this issue. Thank you in advance!
Answered by abajan on July 06, 2013 at 10:25 AM
There appears to be a system wide issue with email addresses being blocked/blacklisted by Amazon. I have just sent an urgent message to our developers about it. We hope to get this sorted out ASAP.
Our apologies for the inconvenience.
It's purely understandable about how you are concerned on your side of our service that we provide to you. On behalf of JotForm we do extend to you and everyone else who this problem has affected our deepest and most sincere apologies. As far as I know and can tell at the moment the problem was discovered it was reported to our Developers to get fixed as soon as possible so it may take some time but I imagine it will be resolved in a timely manner. As soon as we know what's going on we will certainly inform you.
I checked your account email and found it was in the bouncelist because of this problem that has occurred so I have removed it to try to help resolve this for you for now. If you have other emails you want us to check on please let us know.Result: email@example.com is NOT in the bounce list anymore ;)