about free plan limit /upgrade to paid plan

  • Profile Image
    jat.homepage
    Asked on June 10, 2020 at 10:48 PM

    Hello,

    I am using a free trail jotform for a business and realised that the submissions is already used half of a free plan limit.

    Would you please tell me that

    ・When the limit of the free plan comes, will i receive an email notice?

    ・If i regisiter a creditcard and choose a paid plan now, will it upgrade automaticaly when the free plan limit have used?

    ・When I upgrade to a paid plan, the submissions(forms) will remain?

    I am not a English speaker..so I am sorry if you confuced with my English.


    Thank you in advance, and looking forwand your advice.

    Regards,



  • Profile Image
    Vanessa_T
    Answered on June 11, 2020 at 01:31 AM

    ・When the limit of the free plan comes, will i receive an email notice?

    Yes, usually we send two emails. One as a warning that you've almost used up one of your limits, and another one if your forms will be disabled already due to the overlimit.

    ・If i regisiter a creditcard and choose a paid plan now, will it upgrade automaticaly when the free plan limit have used?

    When you add a credit card, it will charge you automatically and will be autorenewed monthly/yearly depending on your chosen plan/term. If you reach your current plan's limits, it will not automatically upgrade to the next higher plan.

    How-to-Upgrade-My-Account

    ・When I upgrade to a paid plan, the submissions(forms) will remain?

    We will not change anything on your forms or submissions. When you upgrade, only your limits are increased.

    Understanding-Your-Account-Usage-and-Limits

  • Profile Image
    jat.homepage
    Answered on June 11, 2020 at 05:52 AM

    Thank you for your response!

    We upgraded the plan.