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jat.homepageAsked on June 10, 2020 at 10:48 PM
Hello,
I am using a free trail jotform for a business and realised that the submissions is already used half of a free plan limit.
Would you please tell me that
・When the limit of the free plan comes, will i receive an email notice?
・If i regisiter a creditcard and choose a paid plan now, will it upgrade automaticaly when the free plan limit have used?
・When I upgrade to a paid plan, the submissions(forms) will remain?
I am not a English speaker..so I am sorry if you confuced with my English.
Thank you in advance, and looking forwand your advice.
Regards,
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Vanessa_TReplied on June 11, 2020 at 1:31 AM
・When the limit of the free plan comes, will i receive an email notice?
Yes, usually we send two emails. One as a warning that you've almost used up one of your limits, and another one if your forms will be disabled already due to the overlimit.
・If i regisiter a creditcard and choose a paid plan now, will it upgrade automaticaly when the free plan limit have used?
When you add a credit card, it will charge you automatically and will be autorenewed monthly/yearly depending on your chosen plan/term. If you reach your current plan's limits, it will not automatically upgrade to the next higher plan.
・When I upgrade to a paid plan, the submissions(forms) will remain?
We will not change anything on your forms or submissions. When you upgrade, only your limits are increased.
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jat.homepageReplied on June 11, 2020 at 5:52 AM
Thank you for your response!
We upgraded the plan.