What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Save form to continue later

    Asked by Barkley on July 06, 2013 at 11:24 AM

    My customer used this form: http://www.foxmls.com/Flash-Page-Choice-15-minute-Listing.html

    It then emailed a link to this form: http://form.jotform.us/form/31774113523145?

    They were on the 5th page and when they hit the button to go to page 6 it went into a continuous save mode.

    I told them the form should save the data up to that point.  He said it was gone.

    Is there a method that I can bring up a the from and see partially completed forms?

    Page URL:
    http://form.jotform.us/form/31774113523145?

    JotForm www
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    JotForm Support

    Answered by Welvin on July 06, 2013 at 04:02 PM

    Hi,

    I assumed you are using our Save Form Continue Later function using Session URL? I've check your form and everything is working fine on my end, I can proceed to page 7 and so on.

    Here's the session URL: http://form.jotform.us/form/31774113523145?session=vince.

    Can you please ask them to clear their browsers cache and cookies then try to fill up the form again.

    --------

    Is there a method that I can bring up a the from and see partially completed forms?

    -You can use the current method with the session URL. You can also use our function, check this guide: How to Enable Auto Fill Feature | Save Form Entries to Continue Later

     

    Thanks

  • Profile Image

    Answered by Barkley on July 06, 2013 at 04:42 PM

    for this question: "Is there a method that I can bring up a the from and see partially completed forms?"

    What I mean, lets say you are completing one of my forms  and you decide to come back later.  Can I see the data that you have input up to the point when you walked away?

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    JotForm Support

    Answered by EltonCris on July 06, 2013 at 11:35 PM

    @ Barkley

    Yes, this one should help: How to Enable Auto Fill Feature | Save Form Entries to Continue Later.

    If you checked the guide,

    "It will make the form to autofill with the last updated info, if  users  accidentally close the windows or refresh the screen while filling the form out, the info will be still there!! Once you submit the form, it will autocleared."

    In other words, if you are on the filling process and something happens with your browser or you decided to continue it later, you can simply close the browser. Later, if you opened the same browser and load the form, the saved data will be automatically autofilled to the form. Note that this feature only works on the same browser where you are filling the form.

    Hope this clarifies a bit. Let us know if you have further questions. Thanks!

  • Profile Image

    Answered by Barkley on July 07, 2013 at 01:39 PM

    My question is "Can I see the data that has been entered by one of my customers if they have left the form?  They have not returned and I want to see how far the got.

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    JotForm Support

    Answered by jonathan on July 07, 2013 at 02:54 PM

    @ Barkley

    Just to let you know, the process involve in saving the data to the computer was via cookies.

    So, the only way to see the saved data will be on the same computer.

    No. you will not be able to view the data on your end, the still incomplete form/data that the customer have done. For you to be able to see it, you must go to that computer and use its browser.

    Only the completed submissions are those that you can view in your JotForm account.

    Hope this help. Please inform us if you need further assistance.

    Thanks.

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    Answered by Barkley on July 07, 2013 at 03:01 PM

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    Answered by khrisell on July 07, 2013 at 03:45 PM

    Hello @Barkley,

    The last response you have sent came out empty. Can you resend the message so that we could assist you further.

    Thank you.

  • Profile Image

    Answered by Barkley on July 07, 2013 at 04:38 PM

    I use the method of saving that uses an e-mail and page breaks to save the data.  It is my understanding that method does not use cookies, but is saved on your servers and can completed from a different PC.  So, the data must be on your servers.

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    Answered by jeanettebmz on July 07, 2013 at 06:48 PM

     Actually if you use the method below, it will be using a browser feature in the client side (your computers) that involves cookies

    How to Enable Auto Fill Feature | Save Form Entries to Continue Later

    However, if you use this other workaround,  then your users will be able to return a at a later time and continue filling the form out