Account suspended

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    Suzy 
    Asked on June 11, 2020 at 12:41 AM

    Hi I am unable to access my account. I have also reset my password.

    My account name is: VirtualAssistantOnCall


    Can you assist in resetting this? Thanks 

  • Profile Image
    Kiran
    Answered on June 11, 2020 at 02:59 AM

    As I check your account, it has been suspended due to the form 'Bookkeeping Client information form' which is collecting Credit card fields using plain text fields. Please note that it is not allowed to collect credit card information on plain text fields using JotForm. Such forms are considered as phishing forms and associated accounts will be automatically suspended. Please refer to our terms of usage for more information on phishing. If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.  

    In order to activate your account, it is required for you to agree with our terms of usage and agree to delete the guilty fields on the form. Please confirm so that we can delete the guilty fields on the form and activate your account.