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  • Profile Image

    EMail notification not working anymore!

    Asked by coborola on April 29, 2011 at 11:52 AM

    Dear support team,

    we are currently organizing a important conference. Since today, people who register are included in the Excel sheet, but we are not receiving email notifications anymore! COuld you please help us!?

    Thank you very much!

    Coborola

  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 29, 2011 at 04:34 PM

    Hi,

    Upon checking our mail server logs for today, for the email address landmanagement@giz.de, I got the following messages:

     

    Apr 29 11:48:20 monk sm-mta[21875]: p3TFmIxm021870: to=<landmanagement@giz.de>, ctladdr=<jotform@monk.interlogy.com> (1002/1003), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=128609, relay=smtp15.gtz.de. [193.97.170.15], dsn=2.0.0, stat=Sent (Ok: queued as A7468175C029) Apr 29 13:48:38 monk sendmail[4058]: p3THmbtd004058: to=landmanagement@giz.de, ctladdr=jotform (1002/1003), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=38904, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p3THmcCH004060 Message accepted for delivery) Apr 29 13:48:40 monk sm-mta[4069]: p3THmcCH004060: to=<landmanagement@giz.de>, ctladdr=<jotform@monk.interlogy.com> (1002/1003), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=129091, relay=smtp15.gtz.de. [193.97.170.15], dsn=2.0.0, stat=Sent (Ok: queued as 948B4175C033)

    In a nutshell, these messages mean that the email alerts were sent to the address you specified without any problems at all.

    Please do check your Spam/Junk/Bulk Mail folders for the missing email messages. We've had problems in the past where email service providers flag our mail servers as spam senders. It is because of abusive members who use Jotform for unethical internet activities such as spamming and phishing.

    If you don't find it there, please let us know so we can ultimately find the real cause of this issue.


    Neil

  • Profile Image

    Answered by coborola on May 03, 2011 at 03:34 AM
    Hi,
    Upon checking our mail server logs for today, for the email address landman=
    agement@giz.de, I got the following messages:

    Apr 29 11:48:20 monk sm-mta[21875]: p3TFmIxm021870: to=z.de>, ctladdr= (1002/1003), delay=00:00:02=
    , xdelay=00:00:02, mailer=esmtp, pri=128609, relay=smtp15.gtz.de. [=
    193.97.170.15], dsn=2.0.0, stat=Sent (Ok: queued as A7468175C029)
    Apr 29 13:48:38 monk sendmail[4058]: p3THmbtd004058: to=landmanagement@gi=
    z.de, ctladdr=jotform (1002/1003), delay=00:00:01, xdelay=00:00:00, m=
    ailer=relay, pri=38904, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, s=
    tat=Sent (p3THmcCH004060 Message accepted for delivery)
    Apr 29 13:48:40 monk sm-mta[4069]: p3THmcCH004060: to=.de>, ctladdr= (1002/1003), delay=00:00:02,=
    xdelay=00:00:02, mailer=esmtp, pri=129091, relay=smtp15.gtz.de. [1=
    93.97.170.15], dsn=2.0.0, stat=Sent (Ok: queued as 948B4175C033)
    In a nutshell, these messages mean that the email alerts were sent to the a=
    ddress you specified without any problems at all.
    Please do check your Spam/Junk/Bulk Mail folders for the missing email mess=
    ages. We\'ve had problems in the past where email service providers flag our=
    mail servers as spam senders. It is because of abusive members who use Jot=
    form for unethical internet activities such as spamming and phishing.
    If you don\'t find it there, please let us know so we can ultimately find th=
    e real cause of this issue.
    Neil
    View this thread on JotForm Support Forum824-EMail-notification-not-working-anymore-> Unsubscribe.com/answers/23824-EMail-notification-not-working-anymore-?k=f7be11b57f1b=
    046037d942ccde30277b&unsubscribe=>
    Deutsche Gesellschaft fuer Internationale Zusammenarbeit (GIZ) GmbH;
    Sitz der Gesellschaft/Registered Office: Bonn und/and Eschborn, Germany;
    Handelsregister/Registered at: Amtsgericht Bonn, Germany, HRB 18384, Amtsge=
    richt Frankfurt am Main, Germany, HRB 12394;
    USt-IdNr./VAT ID no.: DE 113891176;
    Vorsitzender des Aufsichtsrats/Chairman of the Supervisory Board: Hans-Juer=
    gen Beerfeltz, Staatssekretaer/State Secretary;
    Vorstandssprecher/Chairman of the Management Board: Dr. Bernd Eisenblaetter=
    ;
    Mitglieder des Vorstands/Managing Directors: Dr. Christoph Beier, Adolf Klo=
    ke-Lesch, Tom Paetz, Dr. Sebastian Paust, Dr. Hans-Joachim Preuss, Dr. Juer=
    gen Wilhelm

  • Profile Image
    JotForm Support

    Answered by liyam on May 03, 2011 at 05:45 AM

    Hello Coborola,

    Can you try sending your reply?  It seems that you were not able to write your response.

    Thanks and warm regards,

    Liyam