Email address is blocked?

  • Profile Image
    georgeshelleyus
    Asked on July 06, 2013 at 01:28 PM

    Hey there,

    So today I tried to create a form for my new website, I have never had a problem with jotform before, always been super easy to use but today I got this error message when adding my email to the recieving end of a form

    "This email address is blocked by Jotform, please contact us."

    the email I am using is a new one GeorgeShelleyOnline@gmail.com

    If anyone could help me solve this, it would be much appreciated thanks!

  • Profile Image
    EltonCris
    Answered on July 06, 2013 at 10:38 PM

    Hi,

    I checked your email "georgeshelleyonline@gmail.com" in the bounce list and it's not there. I think one of my colleague removed it for you. We'd apprecaite if you could make a test in your end, it should now be fine.

    We have issues with our email notification system as of the moment which affects your email address to end up in the bounce list. Our higher team are now working hard to get this resolved as soon as possible. You can read the complete details about this issue in our support forum page: http://www.jotform.me/answers/

    If you continue to encounter this issue, let us know here. Thanks and apologies for this inconvenience.

  • Profile Image
    georgeshelleyus
    Answered on July 07, 2013 at 10:08 PM

    Hey there,

    I just did a test and now it seems to be working perfect, thank you for the fast response and fix!

  • Profile Image
    sidharth_kch
    Answered on July 08, 2013 at 04:07 AM

    @georgeshelleyus

    Glad to know that.

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth