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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i can't take mail for these forms...

    Asked by uzmankisi on July 06, 2013 at 01:46 PM

    Hi

     

    i have 2 forms on my site their names are "CE sidebar" and "CE Footer" and my site is clinicexpert.net/ar

     

    i don't know what is the problem i can see the datas here in control panel in submissions but i can't take mail for these forms.

    Submissions problem site sidebar
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    Answered by orlandosdetailer on July 06, 2013 at 02:41 PM

    I think they may need your email address (the one blacklisted).

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    JotForm Support

    Answered by KadeJM on July 06, 2013 at 05:11 PM

    @orlandosdetailer

    Yes, that is correct thank you for helping. :0)

     

    @uzmankisi

    I looked at your email addresses being used for the 2 mentioned forms and found that your associated email address was indeed in our bouncelist because of the Notification Issue that happened. I've removed you so you should be okay now but if you continue to have issues please let us know.

     

    Result: info@xxxxxxxxxx.net is IN the bounce list

    Reason(s) : Amazon blacklisted.
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    Answered by orlandosdetailer on July 06, 2013 at 05:19 PM

    I have the same problem. The email is orlandosdetailer@gmail.com

    Thanks,

    Justin Martin

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    JotForm Support

    Answered by jonathan on July 06, 2013 at 08:54 PM

    @Justin

    Hi, I have removed your email account in the bounce lists. It should be fine by now.

    Thanks.

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    Answered by ruilus on July 06, 2013 at 09:16 PM

    same here:

    marina@iqphoto.net

    and possibly email@iqphoto.net

     

    @Justin

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    Answered by jeanettebmz on July 06, 2013 at 10:31 PM

    I've checked both email address and both are not in the bouncing list, please make sure you set the sender email address to noreply@jotform.com and that you also enabled the Reply-to  field

    https://cms.jotform.com/uploads/image_upload/image_upload/global/16265_noreply.png