- poolcityAsked on July 06, 2013 at 02:03 PM
Customer: Fills out the jotform. Presses send. Looks like it is sent correctly.
When I get the email of form, the fields do not match the fields on form. The email I receive has not-matching fields that are blank and without any info. So, I do not have the customer info to call them back (see email I received below).brad <firstname.lastname@example.org>1:46 PM (12 minutes ago)to info
| Incident Number: Concrete
| Described Issue:
| Name of Product or Application with Issue:
| PIN/Serial Number:
| Version Details:
| KB/Documentation Used and Results:
| Errors and Symptoms Provided by Customer:
| Clarified Issue Description:
| Actions taken:
| Next Steps:
| Reason not closed (If Applicable):
| Resolution (If Applicable):
How do I fix this?
- JotForm SupportEltonCrisAnswered on July 06, 2013 at 10:47 PM
This might be due to your email notifications not updating the correct field tags. To fix this, simply recreate your email notification. Just delete the existing one and create a new notification.
Here are the guides:
For the already submitted submissions, you can find them in your form submissions page.
Click your My Forms tab > Select the form > Click Submissions
Let us know if the problem still persist so we can take a look at this further. Thanks!