What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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Info filled out on my form is blank when I receive emailAsked by poolcity on July 06, 2013 at 02:03 PM
Customer: Fills out the jotform. Presses send. Looks like it is sent correctly.
When I get the email of form, the fields do not match the fields on form. The email I receive has not-matching fields that are blank and without any info. So, I do not have the customer info to call them back (see email I received below).brad <firstname.lastname@example.org>1:46 PM (12 minutes ago)to info
| Incident Number: Concrete
| Described Issue:
| Name of Product or Application with Issue:
| PIN/Serial Number:
| Version Details:
| KB/Documentation Used and Results:
| Errors and Symptoms Provided by Customer:
| Clarified Issue Description:
| Actions taken:
| Next Steps:
| Reason not closed (If Applicable):
| Resolution (If Applicable):
How do I fix this?
This might be due to your email notifications not updating the correct field tags. To fix this, simply recreate your email notification. Just delete the existing one and create a new notification.
Here are the guides:
For the already submitted submissions, you can find them in your form submissions page.
Click your My Forms tab > Select the form > Click Submissions
Let us know if the problem still persist so we can take a look at this further. Thanks!