I have accidentally downgraded my subscription

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    Debbie Lefkowitz 
    Asked on June 11, 2020 at 11:13 AM

    Hello, 

    I accidentally downgraded my subscription from Silver to bronze but have changed it back. Making sure it’s ok and I don’t get charged again. 

    thank you

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    Mianala
    Answered on June 11, 2020 at 11:49 AM

    Hello Debbie,

    Thank you for contacting support. I could not find any account registered with the email address debbie@hocsocx.com. Please share the username or email address of the account for us to check. Looking forward for your response. 

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    hocsocx2020
    Answered on June 11, 2020 at 12:01 PM

    User account: Hocsocx2020

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    FelipeSantana
    Answered on June 11, 2020 at 12:45 PM

    Hi Debbie,

    Thank you for contacting our support team.

    After checking your account Hocsocx2020, I have found that you are currently on the Silver subscription and it seems that your account is in good standing.

    Please do let us know if you notice any issues on your end or if you have any further questions or concerns. We are always happy to help!