Account suspended

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    MorrisRealty
    Asked on June 11, 2020 at 01:20 PM

    I have the free starter plan because I use the forms no more than 20 times a month. All of a sudden it wont let me use any forms or submit any forms. It says I need to upgrade to the bronze package to continue...  Is this free plan no longer available?  Can you fix it so it continues?  Thanks for your help. 

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    Eduardo_H
    Answered on June 11, 2020 at 02:11 PM

    There was a miscalculation of your form's usage, which made your account automatically suspended for being over limits.

    The issue is now fixed.

    We're sorry for any inconvenience this may have caused.


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    MorrisRealty
    Answered on June 15, 2020 at 12:07 PM

    Great thanks!

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    MorrisRealty
    Answered on June 15, 2020 at 12:17 PM

    Hello, I just tried to use the form and it is not allowing me again. it says to upgrade.  Can you help?

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    Eduardo_H
    Answered on June 15, 2020 at 01:42 PM

    Hello @MorrisRealty

    Your account is currently using 125.58 MB of upload space. The limit for free accounts is 100MB.

    You can check your accounts numbers any time by clicking your profile image followed by Settings -> Usage, or via this link:
    https://www.jotform.com/myaccount/usage

    To free up the upload space, you'll need either to upgrade your account or delete submissions. Please follow the steps below:

    1) Make sure you download a backup of all your submissions.
    Guide: How-to-Download-the-Submission-Files

    2) Go to your form's submissions and delete them partially or completely. Submissions with large files, especially, will free up the upload space.
    Guide: How-to-Delete-Form-Submission-Data


    Should you have any further inquiries, we will be happy to help.