Upload space limit not refreshed after removal of submissions

  • Profile Image
    RJLWebServices
    Asked on June 11, 2020 at 02:27 PM

    Hi,

     

    I'm getting the message that we've hit our cap for the upload space. I've gone into our account and deleted all but 4 form submissions. We shouldn't be dealing with this problem. Can someone help me figure out why I can't see the trash to full remove things we don't need and get my forms back up? I have clients waiting to submit a form.

     

    Thank you

  • Profile Image
    Mike
    Answered on June 11, 2020 at 03:57 PM

    Entries stored in a Trash section still consume the space. You may clear the entries stored in the Trash section of the Inbox to free up space.

    If you need further assistance, please let us know.

  • Profile Image
    RJLWebServices
    Answered on June 11, 2020 at 04:09 PM

    Hi Mike,

    Thanks! That helped perfectly!