Form Lagging

  • scholaschools
    Asked on June 11, 2020 at 2:37 PM

    Hello, I am trying to work on my form PDF version and I can not get anything done because it lags for 10 seconds or more before it does anything. My form is long and I can not shorten it at all. I have tried everything that I know how to do. 

    Page URL: https://www.jotform.com/pdf-editor/201416067733148?submission=4664015903113345105
  • enterprisesupportteam
    Replied on June 11, 2020 at 4:12 PM

    Hello @scholaschools,

    Our apologies for the inconvenience that you are experiencing.

    I have taken a look at the form you are mentioning and it does seem that the size may be causing some small delays. However, I am able to make edits and interact with the PDFs on my end with no issue.

    If you are experiencing extreme slowness on your side, I do suggest that you check your internet connection and perhaps try a different network. Long forms and documents like these can cause long delays if the internet connection is weak.

    Here is a short screencast of how the PDF editor is working on my end:

    1591906286aaecPDFDocument Screenshot 10

    Could you kindly share a recording of the lag that you are experiencing with your form?