My account is suspended

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    Munir59 
    Asked on June 11, 2020 at 02:44 PM

    Hello, 

    I just discovered that my account is suspended.

    What can I do to reactivate my account and can you help me with it ? 

    Thank you.

    Best regards, 

    Alma Sleiman

  • Profile Image
    Lorenz_A
    Answered on June 11, 2020 at 04:19 PM

    Hi,

    Let me forward this to our review team and have them check your account.

    We'll keep you posted for any updates. 

    Thank you. 

  • Profile Image
    Lorenz_A
    Answered on June 11, 2020 at 04:50 PM

    Upon checking your account, we don't see any violations of our terms of use. It was mistakenly suspended by our phishing detector system and we do apologize for that.

    Your account has been reactivated now, please log in to confirm.

    Let us know if you need further assistance.