How can I get my Airtable Integration to work?

  • Profile Image
    bethanyspraggins
    Asked on June 11, 2020 at 03:19 PM

    Hello! 

    I have recently been creating forms that will accept applications to my organization's programs. I have 4 different forms, each for a different program. For each of these forms, I have an integration with Airtable that will create records in two different tables in my Airtable base. For 3 of these forms, everything is working perfectly.

    However, for my 4th form, it is creating the record in one of the tables, but not in the other one. I am confused because this integration looks exactly like the ones that are working perfectly, so I'm not sure about what the issue is.

    Please let me know if you need further information, or if you have any questions!

    Thank you!

  • Profile Image
    Patrick_R
    Answered on June 11, 2020 at 05:50 PM

    Hello Bethany! Can you please send us the Form ID/URL of your 4th form with which the integration isn't working as expected?

    We'll look into it and get back to you.

    Awaiting your response.

  • Profile Image
    bethanyspraggins
    Answered on June 12, 2020 at 11:21 AM

    Certainly! Here the URL is to the form: https://www.jotform.com/build/201476837479166

    If this isn't the correct URL, then I can send whatever I need to.

    Thank you so much for your help!

  • Profile Image
    Anita_K
    Answered on June 12, 2020 at 11:43 AM

    Hi,

    thank you for providing the URL. I have compared the integration to one of your other forms, so far couldn't detect the cause of the issue. Can you please tell us which one is the table where no records get created, the "ASP Students" or the "ASP Applications"?

    Looking forward to your answer.

  • Profile Image
    bethanyspraggins
    Answered on June 12, 2020 at 11:48 AM

    Hello!

    The table where the records don't get created is the "ASP Students" table. I thought about just deleting this form and re-creating it, so I could definitely try that if you believe that it would help. It's so odd to me that I have 3 other forms that work perfectly, and that are almost this exact same format.

    Thank you!

  • Profile Image
    Sam_G
    Answered on June 12, 2020 at 01:05 PM

    Hi Bethanyspraggins,

    I have tested the AirTable Integration with my sample form and it seems to be working correctly at my end.

    15919814796.12 airtable.png

    Can you please try re-integrating your form with AirTable and let us know if the issue still remains?