What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form do not send the e-mails.

    Asked by chmora on April 29, 2011 at 04:19 PM

    My site is www.studiopatricialiopes.com.br.

    My form locate in menu option Contato.

    I put the data and send the form by clicking in Enviar formulário.

    The e-mail destination don´t receive this.

    Because?

  • Profile Image
    JotForm Support

    Answered by mliz on April 30, 2011 at 03:12 AM

    Hi chmora,

    There are two notification alerts on the form the first setup is working
    fine however for the second alert the email the mail logs indicates
    that the mail did not reach your  mail servers.

    You can provide the following logs to your mail host:

    Apr 30 02:59:52 monk sm-mta[22321]: p3U6xgtR022306: to=, delay=00:00:09, xdelay=00:00:09, mailer=esmtp, pri=123515, relay=mail.websitesource.net. [216.177.143.252], dsn=5.0.0, stat=Service unavailable

    Let us know if you have further questions.

    Regards,
    Mliz